Users often face Arlo camera offline issues; the camera has no photos, the base station is offline, and the hotline is blurry or choppy. So figuring out why your new Arlo camera keeps going offline can be frustrating.
There are many factors to consider when troubleshooting an Arlo camera offline. The camera’s battery may have expired, it may be far from the base station, or the Internet signal may be unstable.
No matter how often your Arlo camera goes offline, a few troubleshooting steps will help you fix it to get back your Arlo camera online.
Why do my Arlo cameras keep going offline?
There are several possible reasons why your Arlo camera keeps going offline. One of the reasons your Arlo camera may keep going offline is a poor WiFi connection and a poor connection between your Arlo base station and your Arlo camera. Another reason could be that the Arlo battery is improperly connected and drains quickly.
How do I get my Arlo camera back online?
1. Check the power supply
If your Arlo camera is not working properly, one of the possible causes is that the power supply is not properly connected or turned on. Ensure the power cord is plugged into an outlet and that the outlet works. You can also try plugging the camera into a different outlet.
If the problem persists, ensure the battery is properly installed and charged. The camera will not operate if the battery is low or dead.
2. Reducing the distance
Arlo cameras should be set up to 300 feet (90 meters) from the base station. If the camera is far from the base station, connection and disconnection may occur because it is too far from the base station.
To work around this problem, try reducing the distance between these devices and placing them closer together. Ensure no metal objects are between the Arlo Base Station and the Arlo Security Camera. Otherwise, offline errors may occur.
3. Ensure the camera is connected to the base station via a synchronization cable.
Examine the most recent recording from that camera. If the most recent video from the camera was taken a long time ago, the camera and the base station might be out of sync. In this case, the camera must be re-synchronized with the base station.
If your Arlo camera is not responding after changing your router or modifying your internet network, press and release the Sync button on your Arlo SmartHub or Arlo Base Station. The Internet LED should flash for 10 seconds before reconnecting the Arlo camera.
4. Unplug the power cord.
Disconnect the Arlo camera from the power source. Please take out a pair of batteries and put them back in the battery compartment after 5 seconds. Reconnect your Arlo camera to power and check the lighting condition.
5. Replace the battery.
If your Arlo camera is still not working properly, the battery may need to be replaced. To do this, remove the battery from the camera and set it aside for about 2 hours before replacing it.
If your Arlo camera has a removable battery cover, replace it with a new one and ensure it is properly installed. Reinstalling the battery also resets the camera settings, allowing you to reconfigure them to almost the same settings as when you first set them up.
If you are using a rechargeable battery pack, it is recommended to plug it in and charge it for about 2 hours before use.
6. Reboot the system
This method turns your Arlo camera back online. In this scenario, disconnect the power adapter from the power source. Reconnect to power in a few minutes. It’s common to see a green LED light on the base station indicating Arlo is connected to the Internet.
This process will completely revert your Arlo device to its default settings. To do this, press and hold the reset button on the back of the base station to reset it.
Ensure the blinking amber LED light appears first and then changes to green LED light to reset to default. You are logged out by default, so please set it back to your Arlo account.
If your Arlo camera isn’t working, you can do a few things to get it back online. Check your power supply, internet connection, and camera settings.
Suppose your Arlo camera isn’t working properly. In that case, there are several things you can try to get it back online, including checking the power supply, resetting the camera, updating the firmware, moving the camera closer to the router, and restarting the computer, router, and modem. If you still have issues, you may need to contact customer support for further assistance.
Frequently Asked Questions
Why do my Arlo cameras keep dying?
Place the camera within range of a WiFi router, Arlo SmartHub, or Arlo Base Station. If the camera is too far from the WiFi router, Arlo SmartHub, or Arlo Base Station, the signal strength may weaken, and the battery will drain more quickly.
Will Arlo cameras work even if the base station is turned off?
No, the camera requires a base station to work. Shutting down the non-camera base station will quickly drain the camera battery as it searches for the base.
How far can Arlo be from a base station?
Keep distance in mind when positioning your Arlo wireless camera: Max. Arlo cameras can be up to 300 feet (90 meters) from a SmartHub or base station. Each wall, ceiling, or other major obstruction between the camera and base station reduces the maximum line-of-sight range of 300 feet.
How Close Should Arlo Cameras Be to WiFi?
Ensure the camera is at least 10 feet (3 meters) from your WiFi router and 6.5 feet (2 meters) from other Arlo devices. Make sure your home WiFi and mobile device meet Arlo’s minimum requirements.
Why is my Arlo camera not connecting to my phone?
One of the common reasons why your Arlo camera won’t connect to the app is a low internet connection. To resolve this issue, try restarting your phone and Arlo camera, connecting directly via WiFi, or updating the app.
If these steps don’t work, a problem with the camera itself may need to be fixed. If none of these solutions work, contact Arlo Support for assistance.
How do I reconnect my Arlo camera to the app?
One way to reconnect your Arlo camera to the app is to follow these instructions. Depending on the issue you are experiencing, other methods of reconnecting your Arlo camera may also be available.
- Open the Arlo app
- Go to the Camera’s Overview tab.
- Tap the three lines in the top left corner (this will take you to your camera settings).
- Find Arlo under “Connected Devices” and select it. Then follow the on-screen instructions.
- If multiple cameras are connected, make sure you are connecting to the correct camera.
How do I get my Arlo camera back online remotely?
Arlo cameras are among the best smart home security cameras on the market. You can try several troubleshooting steps if your Arlo camera is not working. Arlo cameras may go offline due to poor WiFi connection.
To bring your Arlo camera back online, you must troubleshoot the wireless connection between the base station and the camera. A single LED base station indicates that the Arlo camera has an error, and a blue LED indicates that it is connected to the Internet.
A slow-blinking amber indicates an Internet connection problem, and a green LED indicates a good connection.